Social engineering: a threat to BPO?

Social engineering: a threat to BPO?

Cybersecurity is a real issue for any responsible business that looks after its customers and their data. Building the right levels of trust is key to attracting and retaining a loyal customer base that trusts your business, and without that trust, growing a business...
Modern BPO contact centres

Modern BPO contact centres

Often mislabelled as simply “call centres” modern contact centres are so much more than just inbound and outbound phone calls. While calls are still a huge part of contact centres, modern and well-equipped centres can now handle many different customer service and...
IT-BPM or BPO?

IT-BPM or BPO?

IT-BPM is a growing industry, and in 2022 the IT and Business Process Association ofthe Philippines (IBPAP) revealed that the sector made $32.5 billion in revenue. But whatis IT-BPM, is it different from BPO and what do all the acronyms stand for? Let’s findout. What...
AI chatbots: an overview

AI chatbots: an overview

If you ever pictured the future filled with talking robots, that reality is becoming closereach day with the rise of AI chatbots. Designed to help with customer service requestsand lighten the load on the human workforce, chatbots are becoming a popular way toboost a...
Insurance: a prime candidate for BPO?

Insurance: a prime candidate for BPO?

Growth is coming to the world of outsourced insurance functions. In fact, between 2023and 2028, the insurance BPO services industry is expected to grow at a compoundannual growth rate of 5.4%. And that’s great news for an industry that benefited hugelyfrom the digital...