Blog – Indigo 21

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Hyper-personalization in BPO 

Hyper-personalization in BPO 

So what does that mean for building a customer relationship using personal data that can still be based on trust? This is a phenomenon called hyper-personalization. 

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IT spend in 2024

IT spend in 2024

Information technology services keep the world trading, working and turning. With worldwide IT spending set to total $5.1 trillion in 2024, what will the increase mean for the BPO industry?

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Decoding BPO jargon

Decoding BPO jargon

According to the IT and Business Process Association of the Philippines, IT-BPM revenues are predicted to hit a staggering $35 billion by the end of 2023.

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Go green when you choose BPO

Go green when you choose BPO

Knowing where to start can help, and by looking at which emissions you have the control to reduce can help to transform your business into a greener machine.

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The state of cybersecurity

The state of cybersecurity

A robust cybersecurity infrastructure can help to alleviate some of the risks, but with increasingly sophisticated hacks and cyber attacks,

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