Blog – Indigo 21

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Indigo 21: 2044

Indigo 21: 2044

Not the title of a futuristic sci-fi movie – although that sounds like a great idea – but a glimpse into the technologies shaping our IT business in...

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What is DEX?

What is DEX?

Digital employee experience, or DEX, refers to the way your people interact with the digital technology and tools they use daily to carry out their tasks.

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Hyper-personalization in BPO 

Hyper-personalization in BPO 

So what does that mean for building a customer relationship using personal data that can still be based on trust? This is a phenomenon called hyper-personalization. 

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IT spend in 2024

IT spend in 2024

Information technology services keep the world trading, working and turning. With worldwide IT spending set to total $5.1 trillion in 2024, what will the increase mean for the BPO industry?

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Decoding BPO jargon

Decoding BPO jargon

According to the IT and Business Process Association of the Philippines, IT-BPM revenues are predicted to hit a staggering $35 billion by the end of 2023.

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