Cybersecurity is a real issue for any responsible business that looks after its customers and their data. Building the right levels of trust is key...

Often mislabelled as simply “call centres” modern contact centres are so much more than just inbound and outbound phone calls. While calls are still...

IT-BPM is a growing industry, and in 2022 the IT and Business Process Association ofthe Philippines (IBPAP) revealed that the sector made $32.5...

If you ever pictured the future filled with talking robots, that reality is becoming closereach day with the rise of AI chatbots. Designed to help...

Growth is coming to the world of outsourced insurance functions. In fact, between 2023and 2028, the insurance BPO services industry is expected to...

The shortage occupation list in the UK is a sobering read. From IT systems designers toweb design professionals, there is a huge shortage of skilled...

As 2023 began, three years had passed since the challenging lockdowns of 2020 thataffected businesses in the UK and around the world. The months of...

It’s no secret that business process outsourcing (BPO) is our purpose as well as ourpassion. We love being able to match businesses with BPO...

It’s fair to say that 20 years ago, not everyone was talking about the same things.Businesses didn’t operate in the ways that they do today. At...

To say this blog post has been a long time coming is an understatement. It’s a blog post 20 years in the making: and we promise it was worth the...