Blog – Indigo 21

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Modern BPO contact centres

Modern BPO contact centres

Often mislabelled as simply “call centres” modern contact centres are so much more than just inbound and outbound phone calls.

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IT-BPM or BPO?

IT-BPM or BPO?

IT-BPM is a growing industry, and in 2022 the IT and Business Process Association of the Philippines revealed that the sector made $32.5 billion in revenue.

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AI chatbots: an overview

AI chatbots: an overview

Artificial intelligence, or AI, is a type of computer science focused on machine learning. AI is becoming increasingly skilled at is impersonating humans.

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3 big benefits of BPO

3 big benefits of BPO

We love being able to match businesses with BPO services that will save them money, space, and time. Let’s take a closer look at the three big benefits of BPO.

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BPO through the decades

BPO through the decades

At Indigo 21, we took advantage of the benefits of being different and launched into the fast-paced and exciting world of business process outsourcing (BPO).

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