Uncategorized – Indigo 21
Hyper-personalization in BPO 

Hyper-personalization in BPO 

Great customer service is paramount to running a successful business. After all, customers need to feel valued and incentivised to remain loyal to the business. People want to be treated as individuals and have a customer experience that’s uniquely tailored to their...
Unlock the power of your business

Unlock the power of your business

Your business is unique. Every challenge, every success, and every opportunity is different from any other organisation. And the power to run a successful business already lies within you, your people and your processes. We understand that in order to unlock the power...
IT spend in 2024

IT spend in 2024

Information technology services keep the world trading, working and turning. With worldwide IT spending set to total $5.1 trillion in 2024, what will the increase mean for the BPO industry? Huge investment in IT services Gartner released its annual report forecasting...
The BPO trends to watch in 2024

The BPO trends to watch in 2024

Technology never stops, and the IT BPO industry is a fast-paced environment that needs to keep up with emerging trends. From the latest in AI developments to rapid software development, the IT BPO industry is at the cutting edge of adopting new technologies. Here are...
Decoding BPO jargon

Decoding BPO jargon

According to the IT and Business Process Association of the Philippines (IBPAP), IT-BPM revenues are predicted to hit a staggering $35 billion by the end of 2023. Which is great news if you know what the IT-BPM industry is. Because even those in the know can be...