Indigo 21: 2044 – Indigo 21


Indigo 21: 2044

Indigo 21: 2044

Greyscale image of metallic building with complex arched structure

May 24, 2024

Not the title of a futuristic sci-fi movie – although that sounds like a great idea – but a glimpse into the technologies shaping our IT business in the future. Our previous blog covered all the major technological milestones we’ve seen in our 20 years of business, so it’s time to look forwards to what might lie in store in 2044.

Quantum computing

The future of computing is already here, thanks to advances in quantum computing technology. Working at the intersection of computer science, physics and mathematics, quantum computing sounds like a futuristic technology. However, it’s more down-to-earth than it appears. At the moment, conventional computing systems are still faster than quantum technology. But in the future, this incredible technology could be responsible for developments in machine learning, GenAI and running powerful simulations.


You already know about SaaS and PaaS, and now comes XaaS: everything as a service. And the best part? You’re already using it. Remember the last time you bought software on disc? Us neither. That’s because every time you download software programmes from the cloud, you’re using XaaS. XaaS is an umbrella term covering all software-as-a-service (SaaS) and platform-as-a-service (PaaS) models. However, the service is expected to expand in the future to encompass even more aspects of our online lives and the IT industry.


How far can generative artificial intelligence go? That really depends on the use cases. And there are as many different use cases for GenAI as you can think of. In customer service, RPA and GenAI are already handling some of the quicker tasks, freeing up customer service agents to work on more in-depth tasks like complex problem-solving. But with the advances still to come, could customer service agents become fully digitised and replaced by GenAI? Only time will tell. At Indigo 21, we prefer to work at the intersection of human energy and technology.

The IoT

The connections between all our everyday technologies and the human experience is one way of explaining the Internet of Things, or IoT. Every time you ask a digital assistant to turn on your lights, tell you the weather forecast, or switch on your central heating before you get home, you’re using the IoT. And in an IT-first business, the applications for the IoT are almost endless. The possibilities for interconnectivity between software programmes and the physical world have the scope to transform the IT industry as we know it. You might even be able to transform your physical office space into a smart, interconnected workplace.


Currently used predominantly for digital currencies, blockchain technology is now a contender for the next generation of cybersecurity technology. Thanks to smart encryption at every point of use, blockchain technology holds the key to safer information storage and transmission. Businesses can use decentralised blockchain technology to securely share information within a private business network, and in the future may even be able to use it for more advanced applications.

Come with us

Thankfully, 2044 is still a long way down the road. Until then, we’ll continue to help our clients unlock the power of their businesses through smart BPO models. For help outsourcing your business functions, get in touch with us today for a free consultation, and don’t forget to like and follow our blog for more updates.


Other blog posts…

What is DEX?

What is DEX?

Digital employee experience, or DEX, refers to the way your people interact with the digital technology and tools they use daily to carry out their tasks.

read more