If you require just a single seat or 100 seats, the Indigo 21 call centre team have a solution for you. Our call centre operates 24 hours a day, 7 days a year, 365 days a year. We use state-of-the art IP telephony to ensure that your calls are handled as efficiently and effectively as possible. Whether it's a marketing campaign or simply out of hours support, Indigo 21 is just a phone call away.
The Indigo 21 call centre is capable of handling and distributing all of your inbound calls. We can provide your company with a virtual reception taking care of all your switchboard functions.
Launching a new product or requiring support for an existing product, our operators are there to provide an enthusiastic and professional service any time of the day or night.
Satisfaction surveys, market research, customer care, sales and debt chasing are some of the many offerings the Indigo 21 outbound team offer.
We will provide a "results based" solution moulded specifically for your companies needs and budget.
We are able to assist your clients or prospective clients immediately through our real-time web based chat interface.
This interface will integrate seamlessly with your existing website to provide you with a round the clock presence without incurring any telephony charges.
Technical Support ⁄ Help Desk
Our highly trained technicians are on hand to provide diagnosis and resolution of software and hardware problems.
If the situation allows, we can even take control of your clients PC remotely to work through any problems together.
Whether you require data entry services on a regular periodic basis or for a one off product launch, we can provide you with the appropriate resources to input your data.
Our QA (Quality Assurance) team will ensure that all data input will far exceed your expectations in terms of speed of throughput and accuracy.
From a simple dictation to a conference featuring multiple speakers, Indigo 21 will process your voice files with pinpoint accuracy.
Urgent transcriptions, such as medical transcriptions, can be processed overnight. Send us your audio file by email when you leave the office and the transcribed document will be sitting in your inbox the following morning. It's that simple!