Our desktop support services are tailored to your needs, providing you with a wide range of services to ensure the smooth running of your business. Via intuitive monitoring, we aim to implement an approach which is pre-emptive and not reactionary and as such our goal is to make sure that your computer network is stable and secure and that you receive the highest level of desktop support at all times.
From PC supply, setup and software upgrades to email configuration and backup scheduling, we help you to get the most of your desktops and laptops. We can perform memory and hard drives upgrades, create security policies and install antivirus software, to protect your capital investment by extending the life of your computer hardware.
Operating System Updates
We take care of updating your desktops' operating systems by installing the latest updates and security patches to improve performance and help ensure that your computers are protected at all times. Optionally, we can help you to take advantage of Open Source operating systems on the desktop in order to eliminate costly proprietary licences.
Software Installation and Updates
Business productivity software such as Office and CRM software must be installed and configured as well as periodically updated. Many businesses purchase software that is superfluous to their requirements. We work with our clients to ensure that our clients purchase the most appropriate software to achieve their business goals.
Moves and Transfers
When you buy a new computer, you'll want to transfer your existing files over from your old computer. We can help you to make a fast and easy transition to the new computer by creating a backup and recovery strategy in order to keep risk to a minimum.
Service Desk Reporting
We provide access to a comprehensive ticketing / case management system to ensure service levels are adhered to and incidents and their resolve are tracked. We can build a support schedule to meet your companies specific needs, giving you peace of mind should you be the victim of unfortunate circumstances.
Troubleshooting and Repair
Our technicians are highly skilled and have extensive experience troubleshooting and diagnosing computer problems. When a problem does occur, you can rest assured that our technicians will make the most appropriate repair in the quickest possible time.