Your business is unique. Every challenge, every success, and every opportunity is different from any other organisation. And the power to run a successful business already lies within you, your people and your processes. We understand that in order to unlock the power of your business, you need to know how to solve those challenges.
Everyday business challenges
There are some common challenges that affect every business. Challenges with running costs, skills shortages, availability of staff and time management can have a negative impact on your business. Perhaps rent increases have made your premises unaffordable, or the rise of hybrid working has left your offices at half capacity. Maybe you’re struggling to find the right people to fill a role, or even an entire department or function.
How can you solve those challenges? By embracing BPO services that can make your business run more efficiently, smoothly and with a better bottom line thanks to smart cost-saving opportunities.
Here are our three key reasons why embracing BPO services can unlock the power of your business.
1. Reduce costs
According to the International Organization for Standardization (ISO), businesses can save 15% on costs through outsourcing. Office space can take up between 2–20% of your sales, and with vacancies in London offices currently at 9.6%, it’s easy to see where you can save costs by outsourcing. Office space offshore is typically more affordable than in major cities, including London, so the potential for savings is huge.
2. Access skilled workers
The UK is still suffering from an ongoing skills shortage. Many companies report struggling to hire, and according to research by Robert Walters, 23% of businesses in the technology sector report receiving a low quality of applications for roles in tech. By outsourcing departments, jobs or even entire functions, your business can access a thriving workforce offshore.
3. Gain time back
It’s time to get smart about agile working. By partnering with Indigo 21 for your outsourcing, you can get your business running like a well-oiled machine. Teams of highly skilled professionals are available in a different time zone, meaning you can run a sprint with your in-house team during your working day, and access another team to get double the work out of one day.
BPO in the Philippines — what to expect in 2024
Indigo 21 has been working in the UK and the Philippines for more than 20 years. Our base in Metro Manila allows us to keep a keen eye on how business is developing in the country, and we’re proud to say it’s only continuing to grow. Contact centres that handle inbound and outbound phone calls and complex customer service functions are some of the most successful businesses in the country, and share 60% of the BPO industry in the Philippines. The BPO industry is expecting 7% growth in revenue to $37.87 billion in 2024, and the Philippine IT-BPM Roadmap 2028 has the goal of adding 2.5 million jobs and $59 billion in revenue by 2028.
Follow us and find out more about outsourcing to the Philippines with Indigo 21.