Insurance – Indigo 21

VERTICALS

INSURANCE

VERTICALS

INSURANCE

Various insurance processes and functions supported by an independent, fully remote offshore contact centre team.

Including policy capture and renewal, first notification of loss (FNOL) and electronic data interchange (EDI) expertise, remote teams handle multiple processes to support in-house teams.

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Remote teams reliably monitor each stage in a claim’s lifecycle from FNOL through to repairs and policyholder payouts

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Skip time-consuming technology development by integrating our white-label underwriting and claims management software system into your company’s function

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Our teams can also use your in-house software, combining your systems with our dependable and compassionate customer service desk

INSURANCE

HOW IT WORKS

Offshore contact centre teams handle reporting, EDI and multiple insurance processes to support in-house teams to serve policyholders.

When you choose to outsource your customer service function, you benefit from skilled, empathetic, and understanding contact centre teams to supplement and support your local teams.

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Reporting an accident or loss can be stressful, and the teams handle all customer calls sensitively and with compassion

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Your policyholders will be confident because every aspect of the claims lifecycle is dealt with efficiently and professionally

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Our goal is to empower your business growth and promote brand loyalty from your customers

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